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Privacy Policy

Just Follow Your Joy – Valeria Bidoli
At Just Follow Your Joy, your privacy is important to me. This Privacy Policy explains how I collect, use, store, and protect your personal data in accordance with UK data protection laws, including the General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Who I Am

Data Controller: Valeria Bidoli
Trading as: Just Follow Your Joy
Email: info@justfollowyourjoy.com
Location: Burton Upon trent, UK​

I provide holistic therapy, coaching, yoga classes, courses and wellness workshops through both in-person and online sessions.

 

2. What Personal Data I Collect

I may collect the following types of personal information when you contact me, book a service, or fill in a form (e.g. via Google Forms, email, or a website):

  • Full name

  • Date of birth

  • Email address and phone number

  • Address (if necessary for invoicing or emergency contact)

  • Emergency contact details

  • Health or wellbeing information relevant to the services provided

  • Preferences or goals discussed during sessions

  • Payment details (only when required and processed securely via trusted third-party platforms)

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3. How I Collect Data

Data is collected directly from you through:

  • Online booking or enquiry forms

  • Email correspondence

  • Phone consultations or messaging apps

  • In-person or online sessions

  • Third-party service providers used to deliver services (e.g. website forms, email platforms)

I do not collect unnecessary data or data from third parties without your consent.

 

4. Why I Collect Your Data (Purpose of Processing)

I process your personal data for the following purposes:

  • To provide the services you have requested (e.g., coaching, therapy, yoga classes)

  • To respond to your enquiries and manage appointments

  • To maintain records for professional and insurance purposes

  • To monitor service quality and request occasional feedback

  • To comply with legal and regulatory obligations

  • To process payments and issue invoices

  • To maintain communication regarding upcoming sessions, workshops, or classes (only with your consent)

 

5. Lawful Basis for Processing

I rely on the following lawful bases under the UK GDPR:

  • Consent: When you provide your data voluntarily for services or communication.

  • Contract: When processing is necessary to deliver agreed services.

  • Legitimate interests: For administration, service follow-up, or protection of my business, unless overridden by your rights.

  • Legal obligation: For maintaining records in accordance with applicable laws (e.g., tax and insurance purposes).

You may withdraw consent at any time.

 

6. How I Store and Protect Your Data

  • All personal data is stored securely in password-protected devices and cloud-based systems.

  • Paper records (if any) are kept in locked storage.

  • Third-party tools used for scheduling, email, and forms (e.g. Google Forms, Wix, Stripe) are GDPR-compliant and secure.

  • Data is not shared with any other party unless legally required, or with your express written consent.

 

7. Data Retention

I retain client data for a minimum of 5 years following our last interaction, in line with professional insurance requirements.
For clients under 18, data is retained until their 25th birthday.

8. Sharing Your Data

Your data will never be sold or shared for marketing purposes.

I may share your information if:

  • Legally required (e.g. court order, safeguarding concern)

  • You have given explicit consent

  • It is necessary for my legal or professional obligations (e.g. insurance or regulatory bodies)

 

9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (subject to legal limitations)

  • Withdraw consent at any time

  • Request data portability (where applicable)

  • Object to processing under certain conditions

  • Lodge a complaint with the Information Commissioner’s Office (ICO):
    https://ico.org.uk/concerns/

 

10. Cookies and Website Analytics

If you use my website, cookies may be used for functionality, analytics, and user experience. You will be informed about this and can manage your preferences through your browser settings.

 

11. Third-Party Services

I may use trusted third-party platforms (e.g. Google Forms, Zoom, Stripe, Wix, or booking systems) to collect, store, or process your data. These providers have their own privacy policies and comply with GDPR standards. I only use services that demonstrate high data protection standards.

 

12. Changes to This Policy

This privacy notice may be updated from time to time. The most current version will always be available on my website or by request.

For questions about this policy or how your data is handled, please contact me directly at:
📧 info@justfollowyourjoy.com

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